RETURNS

Welcome to leafbite.shop. To safeguard the shopping rights and interests of every customer, we have established the following Refund and Return Policy. Please read this content carefully before making a purchase.

We are dedicated to providing consumers in Spain with high-quality salad bowls and tableware, and we strive to ensure that every customer enjoys a satisfying shopping experience.

I. Return Policy
If you are not satisfied with the items you have received, you may request a return within 30 days of receipt.
Items are eligible for return under the following conditions:
The item is damaged, defective, or has quality issues.
You received the wrong item.
The item is unused and remains in its original, intact packaging.
The item includes all original accessories and remains in a condition suitable for resale.
Returns may not be processed in the following situations:
The item has been damaged by human error or misuse.
The item shows obvious signs of use.
The 30-day return request period has expired.
Damage or stains caused by personal reasons.

II. Refund Information
Once we have received and inspected the returned item(s), we will process your refund request as quickly as possible.
After the refund review is complete, the refund amount will be credited to your account within 3 business days.
Refunds will be issued back to your original payment method.
The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank or payment platform.
If you do not receive your refund within a reasonable timeframe, please contact your payment provider first, and then contact us for verification.

III. Return Process
Please follow these steps to request a return:
Contact Customer Service and provide your order number along with a description of the issue.
Once confirmed by Customer Service, you will receive instructions on how to proceed with the return.
Ship the item back to us as instructed.
We will arrange for the refund after receiving and inspecting the returned item(s).
Please do not return items without prior confirmation, as this may delay the refund processing.

IV. Clearance Sale Information
Due to sustained financial losses, the merchant has decided to conduct a clearance sale at a loss. Currently, select items on the website are being sold at discounted prices, and inventory is limited.
Despite this being a clearance event, we remain committed to strictly fulfilling our after-sales service obligations and providing necessary support to our customers in accordance with this Refund and Return Policy. However, please note that certain specially discounted clearance items may be in short supply, feature updated packaging, or be discontinued; customers are advised to carefully review the product details before making a purchase.

V. Shipping & Return Shipping Policy
We will cover the return shipping costs for items returned due to quality issues.
For returns made due to personal reasons, the return shipping costs must be borne by the buyer.
Original shipping fees are generally non-refundable.

VI. Contact Us
If you have any questions regarding refunds, returns, or your order, please contact us:
Company Name: Katherine Zuñiga Potes
Website Domain: leafbite.shop
Email: Katherine.Zuñiga@leafbite.shop
Phone: 624925431
Address: Calle San Bernardo 130 piso 2C, El Ejido, AL, 04700

Thank you for your support and understanding of leafbite.shop. We will continue to strive to provide you with high-quality products and services.